Managing Information Technology

(MANG-IT.AU1) / ISBN : 978-1-64459-596-1
This course includes
Lessons
TestPrep
Lab
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Lessons

12+ Lessons |

TestPrep

1

Preface

  • Acronyms Used in the Course
2

Introduction

3

IT Areas and Functions

  • Projects vs. Operations, Strategy vs. Operations
  • Systems, Processes and People
4

Organization and Human Resources

5

Managing Operations

  • Information Technology Service Management
  • IT Services Lifecycle
  • Planning and Design Phase
  • Release Phase
  • Maintenance Phase
  • Retirement Phase
  • IT Strategy
  • Continual Service Improvement
  • References
  • Further Reading
6

Managing Projects

  • Project Management Principles
  • Project Documentation
  • FRICEW
  • Implementation Strategy
  • Testing
  • Test Automation
  • People Change Management
  • References
  • Further Reading
7

Cut-over into Operations

  • Backup and Restore Procedures
  • Release Management Procedures
  • Business Process
  • Data Migration
  • Cut-Over of Transactions and Data Quality
  • Interfaces
  • Support Strategies and Structures
  • Further Reading
8

Project Governance

  • Overall IT Governance
  • Project Governance and Operations Governance
  • Project Monitoring and Control
  • Project Team Roles and Responsibilities
  • Communication Management
  • Scope Management (Including Change Requests)
  • Risk Management
  • Asset Management
  • Release Management
  • Infrastructure Capacity Management
  • Request Management for Projects
  • Code Development Guidelines
  • Test Guidelines
  • Training Guidelines
  • Backup and Recovery Guidelines
  • Pre-go Live Guidelines
  • Post-implementation Support Policy
  • Service Desk Usage Policy
  • Security Guidelines
  • Further Reading
9

Agile Project Management

  • Introduction to Agile and Basic Concepts
  • Basic Components
  • Scrum Project Monitoring
  • Minimum Viable Product Release and Closing
  • Scope-Cost-Quality-Time Dimensions
  • DevOps and DevSecOps
  • References
  • Further Reading
10

IT Portfolio Management

  • Portfolio Planning and Design
  • Portfolio Assessment and Communicating
  • Portfolio Rebalancing
  • Portfolio Governance
  • Portfolio Monitoring and Control
  • Reference
  • Further Reading
11

IT Security

  • Scope of IT Security
  • Policy and Its Relevance
  • CIA Triad
  • Security as a Process
  • Identity Management
  • The Perimeter
  • IPS
  • Web Application Firewall (WAF)
  • Patching
  • Hardening
  • Baselining and Baseline Configurations
  • Proper Use of Admin Accounts
  • Defense in Depth
  • Backups
  • Secure Coding Practices
  • Security Awareness
  • Incidence Response
  • The Convergence of IT and OT
  • Conclusions
  • References
12

Sample Terms of Reference (TOR):VM (Virtual Machine) Backup Solution

  • Annex: List of Functional Requirements

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