Mastering Microsoft Dynamics 365 Implementations

(MM-DYN365.AE1) / ISBN : 978-1-64459-403-2
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Lessons
TestPrep
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About This Course

The goal of the Mastering Microsoft Dynamics 365 Implementations course is to appeal to all players involved in implementing an ERP or CRM system so that they can learn more about what they should or shouldn't do when they play their part in the project. The course contains assessment questions and interactive lessons with knowledge checks and quizzes to teach you all the steps you need to go through to begin and end an ERP or CRM system implementation.

Skills You’ll Get

Get the support you need. Enroll in our Instructor-Led Course.

Lessons

24+ Lessons | 269+ Exercises | 113+ Quizzes | 277+ Flashcards | 277+ Glossary of terms

TestPrep

100+ Pre Assessment Questions | 99+ Post Assessment Questions |

1

Introduction

2

Stages of an Implementation Overview

  • What Is Microsoft Dynamics?
  • The Client Journey
  • Implementation Methodologies
  • Triple Constraints
3

What to Do Before You Begin a Project

  • Identify Your Project Team and Stakeholders
  • Identify Your Processes in Scope
  • Clean Up Your Data
  • Define Your Success Metrics
  • Possible Benefits
  • Building Your Business Case and Securing Funding
4

Four Keys to Consider When Buying an ERP or CRM Solution

  • Selection Process
  • The Four Keys
  • Building Your Scorecard
5

How to Evaluate and Buy Business Application Software

  • Buying Process Steps
6

Organizing Your Team for Success and Project Governance

  • RACI
  • Your Partner's Implementation Team
  • Project Governance
7

Sprints and Tools Needed to Run Your Project

  • Definition of a Sprint
  • Backlog
  • Sprint Meetings
  • Work Definitions
  • Azure DevOps
8

Change Management Throughout Your Project

  • Success Criteria
  • Use of Satisfaction Surveys
  • Nine Steps to Change Management
9

Organizing Your Business by Processes

  • Common Language Businesses Speak
  • Process Hierarchy
  • Discovering Your Processes
10

Independent Software Vendors—Filling Gaps and Managing Partnerships

  • The Purpose of ISVs
  • Hosting Providers
  • Working with ISVs
  • Microsoft's AppSource Marketplace
11

Factors for a Successful Project Kickoff

  • Pre-Kickoff Meeting Activities
  • Kickoff Meeting Content
  • Executive Message
  • Expectations for the Project Team
12

Designing the Software Collaboratively

  • Joint Application Design Concept
  • Joint Process Design and Other Design-Related Definitions
  • Joint Process Design Iterations
  • SIPOC
13

Requirements Gathering and Staying “In the Box”

  • Staying in the Box
  • Customization Examples
  • Requirements
  • Writing Good Requirements
  • Fit/Gap Analysis
  • The Cost of Customizations
14

Conference Room Pilots

  • The Purpose of a Conference Room Pilot
  • CRP Roles and Responsibilities
  • CRP Place in the Overall Schedule
  • CRP vs. UAT
  • What to Do Between CRP and the End of the Create Stage
  • CRP Goals
15

Dealing with Challenges Mid-Project

  • Managing the Project Status
  • Risks and Issues
  • Common Project Challenges
16

Customizations vs. Configurations and How You Manage Them

  • Customizations vs. Configurations
  • Tracking Configurations
  • Functional Design Documents
  • The Development Process
  • After Code Complete
  • The Lifecycle of a Customization
17

Data Migration—Early and Often

  • Data Migration Plan
  • Extract
  • Transform
  • Load
  • Validating the Data
  • Technical Validation
  • Go-Live Iteration
18

Environment Management and Deployments

  • Types of Environments
  • Environment Plan
  • Deploying Code
  • Security
19

Testing

  • Definitions
  • Pre-Deploy Stage Activities
  • UAT Sessions
  • Post UAT Testing
20

Training for All

  • Learning During Interactive Sessions
  • Learning Modalities
  • How to Manage and Distribute Your Content
  • Building Your End User Training Schedule
21

Going Live

  • Go-Live Criteria
  • Mock Cutover and Final Week Activities
  • Go/No-Go Meetings
  • Live Cutover
22

Hypercare

  • Go-Live Support
  • Role of HelpDesk
  • Post Go-Live Releases
  • Project Team Transition
23

Support and Enhance Your Project

  • Support After Hypercare
  • After Action Review
  • Ongoing Releases
  • Future Enhancements
  • Calculating Return on Investment
24

Bringing It All Together

  • Align Stage
  • Define Stage
  • Create Stage
  • Deploy Stage
  • Empower Stage
  • Additional Resources

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