Microsoft Word 2019 (MO-100)


This course includes
Hands-On Labs
Instructor Led (Add-on)
AI Tutor (Add-on)

Gain hands-on experience to pass the MO-100 exam with the Microsoft Word 2019 course and lab. The lab is cloud-based, device-enabled, and can easily be integrated with an LMS. The Microsoft Word certification course and lab cover the MO-100 exam objectives and teach you how to manage documents, insert and format text, paragraphs, and sections; manage tables and lists, create and manage references; insert and format graphic elements; and manage document collaboration.

Here's what you will get

The Microsoft Word 2019 certification exam objectives cover creating and maintaining professional-looking reports, multi-column newsletters, resumes, and business correspondence. The Microsoft Word 2019 MO-100 exam measures competency in the correct application of the principal features of Word by creating and editing documents for various purposes and situations.


20+ Lessons | 226+ Quizzes | 93+ Flashcards | 93+ Glossary of terms


25+ Pre Assessment Questions | 28+ Post Assessment Questions |

Hands-On Labs

47+ LiveLab | 101+ Video tutorials | 01:47+ Hours

Video Lessons

37+ Videos | 04:22+ Hours

Here's what you will learn

Download Course Outline

Lessons 1: Introduction

Lessons 2: Fundamentals

  • Module A: Getting around
  • Module B: Creating documents
  • Module C: Document views
  • Summary

Lessons 3: Formatting

  • Module A: Formatting characters
  • Module B: Formatting paragraphs
  • Module C: Quick Styles
  • Module D: Making lists
  • Summary

Lessons 4: Document setup

  • Module A: Page layout
  • Module B: Proofing documents
  • Module C: Printing, headers, and footers
  • Module D: Templates
  • Summary

Lessons 5: Graphics

  • Module A: Inserting pictures
  • Module B: Formatting pictures
  • Module C: Picture layout
  • Summary

Lessons 6: Tables

  • Module A: Creating tables
  • Module B: Formatting tables
  • Summary

Lessons 7: Introduction

Lessons 8: Illustrations

  • Module A: Shapes and text
  • Module B: SmartArt
  • Module C: 3D models
  • Summary

Lessons 9: Managing documents

  • Module A: Custom themes
  • Module B: Building blocks
  • Module C: Section breaks
  • Module D: Page backgrounds
  • Summary

Lessons 10: Styles

  • Module A: Character styles
  • Module B: Paragraph styles
  • Summary

Lessons 11: References and hyperlinks

  • Module A: Reference notes
  • Module B: Table of contents
  • Module C: Hyperlinks
  • Summary

Lessons 12: Navigation and organization

  • Module A: Navigating documents
  • Module B: Master documents
  • Summary

Lessons 13: Saving and sharing documents

  • Module A: Saving and sending
  • Module B: Comments
  • Module C: Protecting documents
  • Summary

Lessons 14: Introduction

Lessons 15: Advanced formatting

  • Module A: Tables and charts
  • Module B: Creating building blocks
  • Module C: Linking text
  • Summary

Lessons 16: Advanced document management

  • Module A: Configuring Word options
  • Module B: Working with templates
  • Module C: Tracking and reviewing changes
  • Summary

Lessons 17: Using references

  • Module A: Internal references
  • Module B: Indexing
  • Module C: Citing external sources
  • Summary

Lessons 18: Creating mailings

  • Module A: Recipient lists
  • Module B: Performing mail merges
  • Module C: Envelopes and labels
  • Summary

Lessons 19: Macros and forms

  • Module A: Macros
  • Module B: Forms
  • Summary

Appendix A: Internationalization and accessibility

  • Module A: Internationalization
  • Module B: Managing accessibility in documents

Hands-on LAB Activities


  • Zooming a Document
  • Creating and Saving a Document


  • Formatting the Text to Bold
  • Changing the Font Style and Font Size
  • Changing the Text Color
  • Showing the Paragraph Marks
  • Changing the Heading Style
  • Creating a Bulleted List
  • Inserting and Editing a Citation

Document setup

  • Changing the Basic Page Setup
  • Formatting the Text into Columns
  • Adding an AutoCorrect Shortcut
  • Setting the Header and Footer
  • Creating a Document Using a Template


  • Inserting a Picture from a File


  • Formatting the Table Border
  • Inserting Rows and Columns
  • Inserting a Table
  • Modifying the Table Design


  • Inserting a Shape
  • Using WordArt
  • Adding a SmartArt
  • Inserting a 3D Model

Managing documents

  • Creating a Custom Theme
  • Inserting a Cover Page
  • Using Section Breaks
  • Adding Color to a Page
  • Adding a Watermark


  • Inserting a Symbol

References and hyperlinks

  • Inserting an Endnote
  • Modifying and Inserting Footnotes
  • Inserting a Table of Contents Using Marked Entries
  • Creating an Email Hyperlink

Saving and sharing documents

  • Creating PDF and XPS Documents
  • Creating a Blog Post
  • Adding and Modifying a Comment
  • Editing Restrictions
  • Finding and Replacing Text

Advanced formatting

  • Creating a Chart
  • Inserting a Formula

Advanced document management

  • Combining Documents
  • Using Document Tracking

Using references

  • Adding a Bookmark
  • Indexing a Document
  • Inserting a Bibliography
  • Editing a Citation

Creating mailings

  • Creating a Signature Line
  • Creating a Mail Merge

Exam FAQs

There are no technical prerequisites for the certification exam.

USD 100

The exam consists of performance based questions and is conducted in a live or simulated environment. 

The exam contains 40-60 questions.

90 minutes

The passing score varies from exam to exam and is provided on the score report.

Microsoft Office Specialist (MOS) exam retake policy:

  1. If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam.
  2. If a candidate does not achieve a passing score the second time, the candidate must wait 2 days (48 hours) before retaking the exam a third time.
  3. A two-day waiting period will be imposed between each subsequent exam retake.
  4. There is no annual limit on the number of attempts on the same exam.
  5. If a candidate achieves a passing score on an Office exam, the candidate may take it again.

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